Shipping policy

At  Prime Heaven, we are pleased to offer Free Shipping on all orders. To ensure timely delivery, we have established a reliable network of couriers to deliver your purchases efficiently and promptly.

Shipping Cost
We provide Free Shipping on all orders worldwide.

Estimated Delivery Times
We strive to deliver your orders within 5–9 days

Kindly note that the delivery timeframes provided are approximate and may vary based on your location. However, in the majority of cases, your order is expected to arrive  well before the maximum time frame.

Tracking Notifications
Once your order has been dispatched, you will receive tracking information to monitor your shipment’s progress in real time through updates provided by the courier.

If you have not received a tracking number within 3 business days, please contact us at info@tryprimeheaven.com for assistance.
Order Processing & Cancellations
While we make every effort to process orders promptly, there may be rare instances when an order cannot be processed. In such cases:

We reserve the right to refuse or cancel any order for any reason.
You may be asked to provide additional verification or information, such as:
Phone number
Address
To prevent fraud with credit or debit cards, we may:

Validate your payment details before processing the order.
Verify personal information, such as identity, residence, or banking information.
If fraudulent activity is suspected, we reserve the right to cancel the order.

Pricing Errors
We are committed to providing accurate pricing, but errors may occur. If an item is mispriced:

We reserve the right to refuse or cancel the order.
We may contact you for further instructions or cancel the order and notify you.
This policy applies regardless of whether the order has been confirmed or payment has been processed.
After You Place an Order
You will receive a confirmation email containing:

Your order number
Your order receipt
Note: If you do not receive the confirmation email in your inbox, please check your spam folder. If it’s still missing, contact us at  info@tryprimeheaven.com with the subject line: “Order Confirmation Not Received.” Our team will assist you promptly.

For custom orders:

We will contact you separately to confirm the required customizations.
Custom orders will only be processed and shipped once we receive confirmation of the requested details.
Customer Support
For questions, concerns, or complaints regarding shipping, please reach out to us at info@tryprimeheaven.com

Thank you for choosing  Prime Heaven! We are committed to providing a seamless shopping experience.